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Crashing on startup

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  • alexpotatundefined Offline
    alexpotatundefined Offline
    alexpotat
    wrote on last edited by
    #1

    When i click play the game only shows a black screen for a few seconds and then it closes with no error.

    Resxtundefined 1 Reply Last reply
    0
    • Resxtundefined Offline
      Resxtundefined Offline
      Resxt Plutonium Staff
      replied to alexpotat on last edited by
      #2

      alexpotat Try this https://plutonium.pw/docs/antivirus/

      And this
      Make sure your game is closed before doing that.
      Go to %localappdata%\Plutonium\storage\t4\players
      Open the config file with the notepad to edit it.
      plutonium.cfg is for singleplayer/zombies and plutonium_mp.cfg is for multiplayer
      Change these 4 dvars to be like below (you can use ctrl+f to search for them)

      seta r_fullscreen "0"
      seta r_noborder "1"
      seta vid_xpos "0"
      seta vid_ypos "0"
      
      alexpotatundefined 1 Reply Last reply
      1
      • alexpotatundefined Offline
        alexpotatundefined Offline
        alexpotat
        replied to Resxt on last edited by
        #3

        @lResxt said in Crashing on startup:

        Did it, made sure to press save on the .cfg files and it still hasn't fixed my problem.

        Resxtundefined 1 Reply Last reply
        0
        • Resxtundefined Offline
          Resxtundefined Offline
          Resxt Plutonium Staff
          replied to alexpotat on last edited by
          #4

          alexpotat what's your antivirus? Also please upload your cfg file somewhere and link it here

          alexpotatundefined 1 Reply Last reply
          1
          • Titanfall926undefined Offline
            Titanfall926undefined Offline
            Titanfall926
            wrote on last edited by
            #5

            My app keeps on crashing as well, with no error messages. I have webroot vpn but i allowed everything on it for the app to run

            Resxtundefined 1 Reply Last reply
            0
            • Resxtundefined Offline
              Resxtundefined Offline
              Resxt Plutonium Staff
              replied to Titanfall926 on last edited by
              #6

              Titanfall926 Read the antivirus guide. Tells you to uninstall, no other way (that's how bad WebRoot is)
              https://plutonium.pw/docs/antivirus/#other-notes

              1 Reply Last reply
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              • alexpotatundefined Offline
                alexpotatundefined Offline
                alexpotat
                replied to Resxt on last edited by
                #7

                @lResxt My antivirus is Windows Defender and i have it disabled. I also did the powershell command in the guide you linked in the begining and it still doesn't work. I will link the .cfg files soon.

                1 Reply Last reply
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                • alexpotatundefined Offline
                  alexpotatundefined Offline
                  alexpotat
                  wrote on last edited by
                  #8

                  @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                  Resxtundefined 1 Reply Last reply
                  0
                  • Resxtundefined Offline
                    Resxtundefined Offline
                    Resxt Plutonium Staff
                    replied to alexpotat on last edited by
                    #9

                    alexpotat Link is private

                    alexpotatundefined 1 Reply Last reply
                    1
                    • alexpotatundefined Offline
                      alexpotatundefined Offline
                      alexpotat
                      replied to Resxt on last edited by
                      #10

                      @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                      Resxtundefined 1 Reply Last reply
                      0
                      • Resxtundefined Offline
                        Resxtundefined Offline
                        Resxt Plutonium Staff
                        replied to alexpotat on last edited by
                        #11

                        alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

                        • Do you have multiple monitors plugged in? Try only using one, see if that helps
                        • Update your GPU drivers
                        • Install Direct X
                        • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
                        • Press Win + R type winver and take a screenshot of the window that appears
                        alexpotatundefined 1 Reply Last reply
                        1
                        • alexpotatundefined Offline
                          alexpotatundefined Offline
                          alexpotat
                          replied to Resxt on last edited by
                          #12

                          @lResxt I already have everything up to date, no other antiviruses and this is my windows https://drive.google.com/file/d/1rD7X-F7g7nEtrqH1ZFd4-oFwpTCNXBqL/view?usp=sharing

                          1 Reply Last reply
                          0
                          • Resxtundefined Offline
                            Resxtundefined Offline
                            Resxt Plutonium Staff
                            wrote on last edited by
                            #13

                            I have 0 idea what the issue could be

                            alexpotatundefined 1 Reply Last reply
                            1
                            • alexpotatundefined Offline
                              alexpotatundefined Offline
                              alexpotat
                              wrote on last edited by
                              #14

                              error 2.png error 1.png

                              These are some screenshots of errors that i spotted when i launched the game. Do you see what could be causing the problem?

                              1 Reply Last reply
                              0
                              • alexpotatundefined Offline
                                alexpotatundefined Offline
                                alexpotat
                                replied to Resxt on last edited by
                                #15

                                Resxt I forgot to tag you in the reply.

                                Resxtundefined 1 Reply Last reply
                                0
                                • Resxtundefined Offline
                                  Resxtundefined Offline
                                  Resxt Plutonium Staff
                                  replied to alexpotat on last edited by
                                  #16

                                  alexpotat I have no idea at all.
                                  Maybe HannesC or FragsAreUs will be able to help you with this better than me

                                  1 Reply Last reply
                                  0
                                  • coder x64undefined Offline
                                    coder x64undefined Offline
                                    coder x64 Contributor
                                    wrote on last edited by
                                    #17

                                    alexpotat Did you tried to repair your files after you have added exception in Windows Defender?

                                    1 Reply Last reply
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                                    • HannesCundefined Offline
                                      HannesCundefined Offline
                                      HannesC Plutonium Staff
                                      wrote on last edited by
                                      #18

                                      Socket error is a windows error, generally meaning something is blocking connection to Pluto. Could be a firewall issue or your ISP blocking it. Try changing DNS or use a VPN and see if that error still occurs in the bootstrapper. https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

                                      But that shouldn't cause a hard crash for Pluto without any errors though, try checking in windows event viewer for logs (anything Pluto related) when the crash occurs. Also check if there's any crashdumps in %localappdata%/Plutonium/crashdumps.

                                      1 Reply Last reply
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                                      • alexpotatundefined Offline
                                        alexpotatundefined Offline
                                        alexpotat
                                        wrote on last edited by
                                        #19

                                        I fixed it! By deleting the game files and redownloading the torrent.

                                        1 Reply Last reply
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