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Crashing on startup

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  • alexpotatundefined alexpotat

    When i click play the game only shows a black screen for a few seconds and then it closes with no error.

    Resxtundefined Offline
    Resxtundefined Offline
    Resxt
    Plutonium Staff
    wrote on last edited by
    #2

    alexpotat Try this https://plutonium.pw/docs/antivirus/

    And this
    Make sure your game is closed before doing that.
    Go to %localappdata%\Plutonium\storage\t4\players
    Open the config file with the notepad to edit it.
    plutonium.cfg is for singleplayer/zombies and plutonium_mp.cfg is for multiplayer
    Change these 4 dvars to be like below (you can use ctrl+f to search for them)

    seta r_fullscreen "0"
    seta r_noborder "1"
    seta vid_xpos "0"
    seta vid_ypos "0"
    
    alexpotatundefined 1 Reply Last reply
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    • Resxtundefined Resxt

      alexpotat Try this https://plutonium.pw/docs/antivirus/

      And this
      Make sure your game is closed before doing that.
      Go to %localappdata%\Plutonium\storage\t4\players
      Open the config file with the notepad to edit it.
      plutonium.cfg is for singleplayer/zombies and plutonium_mp.cfg is for multiplayer
      Change these 4 dvars to be like below (you can use ctrl+f to search for them)

      seta r_fullscreen "0"
      seta r_noborder "1"
      seta vid_xpos "0"
      seta vid_ypos "0"
      
      alexpotatundefined Offline
      alexpotatundefined Offline
      alexpotat
      wrote on last edited by
      #3

      @lResxt said in Crashing on startup:

      Did it, made sure to press save on the .cfg files and it still hasn't fixed my problem.

      Resxtundefined 1 Reply Last reply
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      • alexpotatundefined alexpotat

        @lResxt said in Crashing on startup:

        Did it, made sure to press save on the .cfg files and it still hasn't fixed my problem.

        Resxtundefined Offline
        Resxtundefined Offline
        Resxt
        Plutonium Staff
        wrote on last edited by
        #4

        alexpotat what's your antivirus? Also please upload your cfg file somewhere and link it here

        alexpotatundefined 1 Reply Last reply
        1
        • Titanfall926undefined Offline
          Titanfall926undefined Offline
          Titanfall926
          wrote on last edited by
          #5

          My app keeps on crashing as well, with no error messages. I have webroot vpn but i allowed everything on it for the app to run

          Resxtundefined 1 Reply Last reply
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          • Titanfall926undefined Titanfall926

            My app keeps on crashing as well, with no error messages. I have webroot vpn but i allowed everything on it for the app to run

            Resxtundefined Offline
            Resxtundefined Offline
            Resxt
            Plutonium Staff
            wrote on last edited by
            #6

            Titanfall926 Read the antivirus guide. Tells you to uninstall, no other way (that's how bad WebRoot is)
            https://plutonium.pw/docs/antivirus/#other-notes

            1 Reply Last reply
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            • Resxtundefined Resxt

              alexpotat what's your antivirus? Also please upload your cfg file somewhere and link it here

              alexpotatundefined Offline
              alexpotatundefined Offline
              alexpotat
              wrote on last edited by
              #7

              @lResxt My antivirus is Windows Defender and i have it disabled. I also did the powershell command in the guide you linked in the begining and it still doesn't work. I will link the .cfg files soon.

              1 Reply Last reply
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              • alexpotatundefined Offline
                alexpotatundefined Offline
                alexpotat
                wrote on last edited by
                #8

                @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                Resxtundefined 1 Reply Last reply
                0
                • alexpotatundefined alexpotat

                  @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                  Resxtundefined Offline
                  Resxtundefined Offline
                  Resxt
                  Plutonium Staff
                  wrote on last edited by
                  #9

                  alexpotat Link is private

                  alexpotatundefined 1 Reply Last reply
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                  • Resxtundefined Resxt

                    alexpotat Link is private

                    alexpotatundefined Offline
                    alexpotatundefined Offline
                    alexpotat
                    wrote on last edited by
                    #10

                    @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                    Resxtundefined 1 Reply Last reply
                    0
                    • alexpotatundefined alexpotat

                      @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                      Resxtundefined Offline
                      Resxtundefined Offline
                      Resxt
                      Plutonium Staff
                      wrote on last edited by
                      #11

                      alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

                      • Do you have multiple monitors plugged in? Try only using one, see if that helps
                      • Update your GPU drivers
                      • Install Direct X
                      • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
                      • Press Win + R type winver and take a screenshot of the window that appears
                      alexpotatundefined 1 Reply Last reply
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                      • Resxtundefined Resxt

                        alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

                        • Do you have multiple monitors plugged in? Try only using one, see if that helps
                        • Update your GPU drivers
                        • Install Direct X
                        • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
                        • Press Win + R type winver and take a screenshot of the window that appears
                        alexpotatundefined Offline
                        alexpotatundefined Offline
                        alexpotat
                        wrote on last edited by
                        #12

                        @lResxt I already have everything up to date, no other antiviruses and this is my windows https://drive.google.com/file/d/1rD7X-F7g7nEtrqH1ZFd4-oFwpTCNXBqL/view?usp=sharing

                        1 Reply Last reply
                        0
                        • Resxtundefined Offline
                          Resxtundefined Offline
                          Resxt
                          Plutonium Staff
                          wrote on last edited by
                          #13

                          I have 0 idea what the issue could be

                          alexpotatundefined 1 Reply Last reply
                          1
                          • alexpotatundefined Offline
                            alexpotatundefined Offline
                            alexpotat
                            wrote on last edited by
                            #14

                            error 2.png error 1.png

                            These are some screenshots of errors that i spotted when i launched the game. Do you see what could be causing the problem?

                            1 Reply Last reply
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                            • Resxtundefined Resxt

                              I have 0 idea what the issue could be

                              alexpotatundefined Offline
                              alexpotatundefined Offline
                              alexpotat
                              wrote on last edited by
                              #15

                              Resxt I forgot to tag you in the reply.

                              Resxtundefined 1 Reply Last reply
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                              • alexpotatundefined alexpotat

                                Resxt I forgot to tag you in the reply.

                                Resxtundefined Offline
                                Resxtundefined Offline
                                Resxt
                                Plutonium Staff
                                wrote on last edited by
                                #16

                                alexpotat I have no idea at all.
                                Maybe HannesC or FragsAreUs will be able to help you with this better than me

                                1 Reply Last reply
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                                • coder x64undefined Offline
                                  coder x64undefined Offline
                                  coder x64
                                  Contributor
                                  wrote on last edited by
                                  #17

                                  alexpotat Did you tried to repair your files after you have added exception in Windows Defender?

                                  1 Reply Last reply
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                                  • HannesCundefined Offline
                                    HannesCundefined Offline
                                    HannesC
                                    Plutonium Staff
                                    wrote on last edited by
                                    #18

                                    Socket error is a windows error, generally meaning something is blocking connection to Pluto. Could be a firewall issue or your ISP blocking it. Try changing DNS or use a VPN and see if that error still occurs in the bootstrapper. https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

                                    But that shouldn't cause a hard crash for Pluto without any errors though, try checking in windows event viewer for logs (anything Pluto related) when the crash occurs. Also check if there's any crashdumps in %localappdata%/Plutonium/crashdumps.

                                    1 Reply Last reply
                                    0
                                    • alexpotatundefined Offline
                                      alexpotatundefined Offline
                                      alexpotat
                                      wrote on last edited by
                                      #19

                                      I fixed it! By deleting the game files and redownloading the torrent.

                                      1 Reply Last reply
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