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Crashing on startup

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  • alexpotatundefined alexpotat

    @lResxt said in Crashing on startup:

    Did it, made sure to press save on the .cfg files and it still hasn't fixed my problem.

    Resxtundefined Offline
    Resxtundefined Offline
    Resxt
    Plutonium Staff
    wrote on last edited by
    #4

    alexpotat what's your antivirus? Also please upload your cfg file somewhere and link it here

    alexpotatundefined 1 Reply Last reply
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    • Titanfall926undefined Offline
      Titanfall926undefined Offline
      Titanfall926
      wrote on last edited by
      #5

      My app keeps on crashing as well, with no error messages. I have webroot vpn but i allowed everything on it for the app to run

      Resxtundefined 1 Reply Last reply
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      • Titanfall926undefined Titanfall926

        My app keeps on crashing as well, with no error messages. I have webroot vpn but i allowed everything on it for the app to run

        Resxtundefined Offline
        Resxtundefined Offline
        Resxt
        Plutonium Staff
        wrote on last edited by
        #6

        Titanfall926 Read the antivirus guide. Tells you to uninstall, no other way (that's how bad WebRoot is)
        https://plutonium.pw/docs/antivirus/#other-notes

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        • Resxtundefined Resxt

          alexpotat what's your antivirus? Also please upload your cfg file somewhere and link it here

          alexpotatundefined Offline
          alexpotatundefined Offline
          alexpotat
          wrote on last edited by
          #7

          @lResxt My antivirus is Windows Defender and i have it disabled. I also did the powershell command in the guide you linked in the begining and it still doesn't work. I will link the .cfg files soon.

          1 Reply Last reply
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          • alexpotatundefined Offline
            alexpotatundefined Offline
            alexpotat
            wrote on last edited by
            #8

            @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

            Resxtundefined 1 Reply Last reply
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            • alexpotatundefined alexpotat

              @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

              Resxtundefined Offline
              Resxtundefined Offline
              Resxt
              Plutonium Staff
              wrote on last edited by
              #9

              alexpotat Link is private

              alexpotatundefined 1 Reply Last reply
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              • Resxtundefined Resxt

                alexpotat Link is private

                alexpotatundefined Offline
                alexpotatundefined Offline
                alexpotat
                wrote on last edited by
                #10

                @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                Resxtundefined 1 Reply Last reply
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                • alexpotatundefined alexpotat

                  @lResxt https://drive.google.com/file/d/12waGyIYJ7D-ati5TfZJSyqRLPufy0VO3/view?usp=sharing

                  Resxtundefined Offline
                  Resxtundefined Offline
                  Resxt
                  Plutonium Staff
                  wrote on last edited by
                  #11

                  alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

                  • Do you have multiple monitors plugged in? Try only using one, see if that helps
                  • Update your GPU drivers
                  • Install Direct X
                  • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
                  • Press Win + R type winver and take a screenshot of the window that appears
                  alexpotatundefined 1 Reply Last reply
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                  • Resxtundefined Resxt

                    alexpotat So your antivirus is just Windows Defender and you added an exclusion and you also set your game to windowed borderless so I don't see what could cause a crash.

                    • Do you have multiple monitors plugged in? Try only using one, see if that helps
                    • Update your GPU drivers
                    • Install Direct X
                    • Are you really sure Windows Defender is the only antivirus you have? Even if you have another completely disabled or a similar software like MalwareBytes etc. I need to know it
                    • Press Win + R type winver and take a screenshot of the window that appears
                    alexpotatundefined Offline
                    alexpotatundefined Offline
                    alexpotat
                    wrote on last edited by
                    #12

                    @lResxt I already have everything up to date, no other antiviruses and this is my windows https://drive.google.com/file/d/1rD7X-F7g7nEtrqH1ZFd4-oFwpTCNXBqL/view?usp=sharing

                    1 Reply Last reply
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                    • Resxtundefined Offline
                      Resxtundefined Offline
                      Resxt
                      Plutonium Staff
                      wrote on last edited by
                      #13

                      I have 0 idea what the issue could be

                      alexpotatundefined 1 Reply Last reply
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                      • alexpotatundefined Offline
                        alexpotatundefined Offline
                        alexpotat
                        wrote on last edited by
                        #14

                        error 2.png error 1.png

                        These are some screenshots of errors that i spotted when i launched the game. Do you see what could be causing the problem?

                        1 Reply Last reply
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                        • Resxtundefined Resxt

                          I have 0 idea what the issue could be

                          alexpotatundefined Offline
                          alexpotatundefined Offline
                          alexpotat
                          wrote on last edited by
                          #15

                          Resxt I forgot to tag you in the reply.

                          Resxtundefined 1 Reply Last reply
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                          • alexpotatundefined alexpotat

                            Resxt I forgot to tag you in the reply.

                            Resxtundefined Offline
                            Resxtundefined Offline
                            Resxt
                            Plutonium Staff
                            wrote on last edited by
                            #16

                            alexpotat I have no idea at all.
                            Maybe HannesC or FragsAreUs will be able to help you with this better than me

                            1 Reply Last reply
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                            • coder x64undefined Offline
                              coder x64undefined Offline
                              coder x64
                              Contributor
                              wrote on last edited by
                              #17

                              alexpotat Did you tried to repair your files after you have added exception in Windows Defender?

                              1 Reply Last reply
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                              • HannesCundefined Offline
                                HannesCundefined Offline
                                HannesC
                                Plutonium Staff
                                wrote on last edited by
                                #18

                                Socket error is a windows error, generally meaning something is blocking connection to Pluto. Could be a firewall issue or your ISP blocking it. Try changing DNS or use a VPN and see if that error still occurs in the bootstrapper. https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

                                But that shouldn't cause a hard crash for Pluto without any errors though, try checking in windows event viewer for logs (anything Pluto related) when the crash occurs. Also check if there's any crashdumps in %localappdata%/Plutonium/crashdumps.

                                1 Reply Last reply
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                                • alexpotatundefined Offline
                                  alexpotatundefined Offline
                                  alexpotat
                                  wrote on last edited by
                                  #19

                                  I fixed it! By deleting the game files and redownloading the torrent.

                                  1 Reply Last reply
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