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  3. T6 random crash after playing for a while (Exception Code 0xC0000005)

T6 random crash after playing for a while (Exception Code 0xC0000005)

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  • It's2012undefined Offline
    It's2012undefined Offline
    It's2012
    wrote last edited by
    #1

    I'm constantly getting crashes after playing for a while (sometimes after 20 minutes, sometimes after 1 hour).
    It happens randomly and it does not matter if I'm playing Zombies or Multiplayer, solo, with friends or in a public server, the crash happens in every moded. I dont have any mod, textures o custom maps, just the game vanilla.

    crash.png

    The content of the file C:\Users\MY_USSER\AppData\Local\Plutonium\crashdumps\plutonium-r5278-t6mp-2026-04-09_12-47-16.txt is this:

    Exception Code: 0xC0000005
Exception Address: 0x23790E73
g_mem.buf 0x2f6f0000
last com error message ''
last gsc error message ''
last gsc pos 0x0 <FROZEN THREAD>

    My PC specs:

    • Ryzen 5 2600
    • RTX 3060 Ti
    • 16 GB RAM
    • Windows 10 (Version 10.0.19045 Build 19045)

    Ive already tryed lots of things:

    • Reinstalling Plutonium completely
    • Reinstalling BO2 from different sources (non-Steam), including copies that work fine on my friends' PCs
    • Deleting Plutonium config/cache folders
    • Disabling XMP RAM profile in BIOS
    • Running RAM stress tests with OCCT(no errors found)
    • Running Windows repair commands (sfc /scannow and DISM)
    • Reinstalling the game and launcher from scratch

    Any clue of the solution??

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    • ruizma31undefined ruizma31 crossposted this topic to BO2 Client Support
    • unknowghostundefined Offline
      unknowghostundefined Offline
      unknowghost
      Contributor
      wrote last edited by
      #2

      if still need help i might be able to

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      0
      • unknowghostundefined Offline
        unknowghostundefined Offline
        unknowghost
        Contributor
        wrote last edited by
        #3

        Your crash log only shows a generic 0xC0000005 access violation, not a specific map/script error. Since it happens in vanilla, in every mode, I’d stop focusing on BO2 files and test local conflicts instead.

        Try this in order:

        fully uninstall Norton/third-party AV for a test
        add exclusions for BO2 and %localappdata%\Plutonium
        disable/close all overlays and hook tools (Discord, Steam, GeForce, RTSS, ReShade, Overwolf, capture software)
        check Event Viewer after the crash for the faulting module name
        reinstall the Plutonium launcher clean

        If it still crashes after that, the next useful thing is the .dmp file or an Event Viewer faulting module, because the txt alone isn’t enough to pin it down.

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        • It's2012undefined Offline
          It's2012undefined Offline
          It's2012
          wrote last edited by
          #4

          Thank you very much for your response.

          • Ive got no AV, just windows defender (ive already excluded the plutonium paths, the .exe and the games folders)
          • Im playing with no Discord, Steam or similar applications with overlays. I just got the NVIDIA app but with the overlays off
          • Ive already reinstalled plutonium launcher and the game a couple of times

          Check the files and exclusions:

          folders.png
          excluded.png

          Ive just had right now the same issue at 20:37 playing online:

          Exception Code: 0xC0000005
Exception Address: 0x23790E73
g_mem.buf 0x2f6b0000
last com error message ''
last gsc error message ''
last gsc pos 0x0 <FROZEN THREAD>

          This are the Event Viewer logs nearest to that hour:

          logs.png

          Information	4/10/2026 8:49:21 PM	SecurityCenter	15	None
Updated Windows Defender status successfully to SECURITY_PRODUCT_STATE_ON.

Information	4/10/2026 8:49:19 PM	SecurityCenter	15	None
Updated Windows Defender status successfully to SECURITY_PRODUCT_STATE_ON.

Information	4/10/2026 7:46:35 PM	Security-SPP	16384	None
Successfully scheduled Software Protection service for re-start at 2026-04-11T17:34:35Z. Reason: RulesEngine.

Information	4/10/2026 7:46:12 PM	SecurityCenter	15	None
Updated Windows Defender status successfully to SECURITY_PRODUCT_STATE_ON.

And this are the logs near that hour:
Information	4/10/2026 7:46:10 PM	SecurityCenter	15	None
Updated Windows Defender status successfully to SECURITY_PRODUCT_STATE_ON.

          So I'm honestly going crazy jajajaaja. I cant attach the file here because of the size because the only allowed types are: .png, .jpg, .bmp, .gif, .iwi, .iwd, .jpeg. If needed, I can upload the .dmp file somewhere else and send a download link.

          And thanks a lot!!!

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          • unknowghostundefined Offline
            unknowghostundefined Offline
            unknowghost
            Contributor
            wrote last edited by unknowghost
            #5

            Um add me on Discord unknowghost

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            0
            • unknowghostundefined Offline
              unknowghostundefined Offline
              unknowghost
              Contributor
              wrote last edited by
              #6

              You still don’t have the useful Event Viewer log yet. The screenshot only shows SecurityCenter info, not the crash.

              Please go to Event Viewer > Windows Logs > Application and post the red Error from the crash time, especially the faulting module name.

              Also fully exit the NVIDIA app itself for a test, not just its overlay, because Plutonium has had overlay-related crash issues before.

              If possible, upload the .dmp somewhere and send the link, because the .txt alone is still too generic to pin down.

              1 Reply Last reply
              0
              • prox99undefined Offline
                prox99undefined Offline
                prox99
                wrote last edited by
                #7

                Hi, i have the same issue, any way to fix it?

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                • It's2012undefined Offline
                  It's2012undefined Offline
                  It's2012
                  wrote last edited by
                  #8

                  The game just crashed once again at 21:22 with this text (plutonium-r5278-t6mp-2026-04-12_09-22-44.txt):

                  Exception Code: 0xC0000005
Exception Address: 0x23790E73
g_mem.buf 0x2f780000
last com error message ''
last gsc error message ''
last gsc pos 0x0 <FROZEN THREAD>

                  So i went to where you told me (Event Viewer > Windows Logs > Application), and this is what i see:

                  87337906-f41f-4a95-8388-f4f00e6907da-image.jpeg

                  No error log there as you can see, but I checked other logs in System and i found this, i dont know if its important or not:

                  ff4dfeca-7534-43f4-b6d6-60e217781d3b-image.jpeg

                  Warning	4/12/2026 9:28:40 PM	DistributedCOM	10016	None
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
 and APPID 
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
 to the user DESKTOP-XXXXXXX\MY-USER-NAME SID (S-1-5-21-XXXX) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.5072_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Warning	4/12/2026 9:28:16 PM	DistributedCOM	10016	None
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
 and APPID 
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
 to the user DESKTOP-XXXXXXX\MY-USER-NAME SID (S-1-5-21-XXXX) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.5072_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Warning	4/12/2026 9:24:15 PM	DistributedCOM	10016	None
The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
 and APPID 
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
 to the user DESKTOP-XXXXXXX\MY-USER-NAME SID (S-1-5-21-XXXX) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.5072_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.

Error	4/12/2026 9:22:44 PM	nvlddmkm	153	None
The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\Video3
Error occurred on GPUID: 2900

The message resource is present but the message was not found in the message table

Warning	4/12/2026 9:20:38 PM	DistributedCOM	10016	None
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
 and APPID 
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
 to the user DESKTOP-XXXXXXX\MY-USER-NAME SID (S-1-5-21-XXXX) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Search_1.14.18.19041_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-536077884-713174666-1066051701-3219990555-339840825-1966734348-1611281757). This security permission can be modified using the Component Services administrative tool.

                  It looks like this might be related to a GPU driver issue, right?

                  I'll try updating/reinstalling my NVIDIA drivers and test the game again.
                  I'll report back whether it crashes again or if the issue is resolved.

                  For reference, I was previously using driver version 591.74 (installed on January 5th), and I'm now updating to 595.97. I really thought my drivers were already up to date...

                  Thanks for your help!!

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                  • Xerxesundefined Xerxes moved this topic from Launcher Support

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