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  3. T6 random crash after playing for a while (Exception Code 0xC0000005)

T6 random crash after playing for a while (Exception Code 0xC0000005)

Scheduled Pinned Locked Moved BO2 Client Support
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  • unknowghost Offline
    unknowghost Offline
    unknowghost
    Contributor
    wrote on last edited by
    #3

    Your crash log only shows a generic 0xC0000005 access violation, not a specific map/script error. Since it happens in vanilla, in every mode, I’d stop focusing on BO2 files and test local conflicts instead.

    Try this in order:

    fully uninstall Norton/third-party AV for a test
    add exclusions for BO2 and %localappdata%\Plutonium
    disable/close all overlays and hook tools (Discord, Steam, GeForce, RTSS, ReShade, Overwolf, capture software)
    check Event Viewer after the crash for the faulting module name
    reinstall the Plutonium launcher clean

    If it still crashes after that, the next useful thing is the .dmp file or an Event Viewer faulting module, because the txt alone isn’t enough to pin it down.

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    • It's2012 Offline
      It's2012 Offline
      It's2012
      wrote on last edited by
      #4

      Thank you very much for your response.

      • Ive got no AV, just windows defender (ive already excluded the plutonium paths, the .exe and the games folders)
      • Im playing with no Discord, Steam or similar applications with overlays. I just got the NVIDIA app but with the overlays off
      • Ive already reinstalled plutonium launcher and the game a couple of times

      Check the files and exclusions:

      folders.png
      excluded.png

      Ive just had right now the same issue at 20:37 playing online:

      Exception Code: 0xC0000005
      Exception Address: 0x23790E73
      g_mem.buf 0x2f6b0000
      last com error message ''
      last gsc error message ''
      last gsc pos 0x0 <FROZEN THREAD>
      

      This are the Event Viewer logs nearest to that hour:

      logs.png

      Information	4/10/2026 8:49:21 PM	SecurityCenter	15	None
      Updated Windows Defender status successfully to SECURITY_PRODUCT_STATE_ON.
      
      Information	4/10/2026 8:49:19 PM	SecurityCenter	15	None
      Updated Windows Defender status successfully to SECURITY_PRODUCT_STATE_ON.
      
      Information	4/10/2026 7:46:35 PM	Security-SPP	16384	None
      Successfully scheduled Software Protection service for re-start at 2026-04-11T17:34:35Z. Reason: RulesEngine.
      
      Information	4/10/2026 7:46:12 PM	SecurityCenter	15	None
      Updated Windows Defender status successfully to SECURITY_PRODUCT_STATE_ON.
      
      And this are the logs near that hour:
      Information	4/10/2026 7:46:10 PM	SecurityCenter	15	None
      Updated Windows Defender status successfully to SECURITY_PRODUCT_STATE_ON.
      

      So I'm honestly going crazy jajajaaja. I cant attach the file here because of the size because the only allowed types are: .png, .jpg, .bmp, .gif, .iwi, .iwd, .jpeg. If needed, I can upload the .dmp file somewhere else and send a download link.

      And thanks a lot!!!

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      • unknowghost Offline
        unknowghost Offline
        unknowghost
        Contributor
        wrote on last edited by unknowghost
        #5

        Um add me on Discord unknowghost

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        • unknowghost Offline
          unknowghost Offline
          unknowghost
          Contributor
          wrote on last edited by
          #6

          You still don’t have the useful Event Viewer log yet. The screenshot only shows SecurityCenter info, not the crash.

          Please go to Event Viewer > Windows Logs > Application and post the red Error from the crash time, especially the faulting module name.

          Also fully exit the NVIDIA app itself for a test, not just its overlay, because Plutonium has had overlay-related crash issues before.

          If possible, upload the .dmp somewhere and send the link, because the .txt alone is still too generic to pin down.

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          • prox99 Offline
            prox99 Offline
            prox99
            wrote on last edited by
            #7

            Hi, i have the same issue, any way to fix it?

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            • It&#x27;s2012 Offline
              It&#x27;s2012 Offline
              It's2012
              wrote on last edited by
              #8

              The game just crashed once again at 21:22 with this text (plutonium-r5278-t6mp-2026-04-12_09-22-44.txt):

              Exception Code: 0xC0000005
              Exception Address: 0x23790E73
              g_mem.buf 0x2f780000
              last com error message ''
              last gsc error message ''
              last gsc pos 0x0 <FROZEN THREAD>
              

              So i went to where you told me (Event Viewer > Windows Logs > Application), and this is what i see:

              87337906-f41f-4a95-8388-f4f00e6907da-image.jpeg

              No error log there as you can see, but I checked other logs in System and i found this, i dont know if its important or not:

              ff4dfeca-7534-43f4-b6d6-60e217781d3b-image.jpeg

              Warning	4/12/2026 9:28:40 PM	DistributedCOM	10016	None
              The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
              {C2F03A33-21F5-47FA-B4BB-156362A2F239}
               and APPID 
              {316CDED5-E4AE-4B15-9113-7055D84DCC97}
               to the user DESKTOP-XXXXXXX\MY-USER-NAME SID (S-1-5-21-XXXX) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.5072_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.
              
              Warning	4/12/2026 9:28:16 PM	DistributedCOM	10016	None
              The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
              {C2F03A33-21F5-47FA-B4BB-156362A2F239}
               and APPID 
              {316CDED5-E4AE-4B15-9113-7055D84DCC97}
               to the user DESKTOP-XXXXXXX\MY-USER-NAME SID (S-1-5-21-XXXX) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.5072_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.
              
              Warning	4/12/2026 9:24:15 PM	DistributedCOM	10016	None
              The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID 
              {C2F03A33-21F5-47FA-B4BB-156362A2F239}
               and APPID 
              {316CDED5-E4AE-4B15-9113-7055D84DCC97}
               to the user DESKTOP-XXXXXXX\MY-USER-NAME SID (S-1-5-21-XXXX) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ShellExperienceHost_10.0.19041.5072_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-155514346-2573954481-755741238-1654018636-1233331829-3075935687-2861478708). This security permission can be modified using the Component Services administrative tool.
              
              Error	4/12/2026 9:22:44 PM	nvlddmkm	153	None
              The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
              
              If the event originated on another computer, the display information had to be saved with the event.
              
              The following information was included with the event: 
              
              \Device\Video3
              Error occurred on GPUID: 2900
              
              The message resource is present but the message was not found in the message table
              
              Warning	4/12/2026 9:20:38 PM	DistributedCOM	10016	None
              The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
              {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
               and APPID 
              {15C20B67-12E7-4BB6-92BB-7AFF07997402}
               to the user DESKTOP-XXXXXXX\MY-USER-NAME SID (S-1-5-21-XXXX) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Search_1.14.18.19041_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-536077884-713174666-1066051701-3219990555-339840825-1966734348-1611281757). This security permission can be modified using the Component Services administrative tool.
              

              It looks like this might be related to a GPU driver issue, right?

              I'll try updating/reinstalling my NVIDIA drivers and test the game again.
              I'll report back whether it crashes again or if the issue is resolved.

              For reference, I was previously using driver version 591.74 (installed on January 5th), and I'm now updating to 595.97. I really thought my drivers were already up to date...

              Thanks for your help!!

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              • Xerxes Xerxes moved this topic from Launcher Support on
              • unknowghost Offline
                unknowghost Offline
                unknowghost
                Contributor
                wrote on last edited by
                #9

                It's2012 i found the issue you have might need to do a driver update for gpu or you have something open using your gpu 3D memory already and it using all of it

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                • unknowghost Offline
                  unknowghost Offline
                  unknowghost
                  Contributor
                  wrote on last edited by
                  #10

                  oh nvm i didn't know you already found the issue

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                  • It&#x27;s2012 Offline
                    It&#x27;s2012 Offline
                    It's2012
                    wrote on last edited by
                    #11

                    Yeap, it seems it fixed by updating the GPU drivers 🙂

                    Thanks a lot

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                    • prox99 Offline
                      prox99 Offline
                      prox99
                      wrote on last edited by
                      #12

                      I've updated my GPU drivers and it's still not working. Any solutions? I've already tried all the solutions mentioned in this forum, including reinstalling the game, disabling my antivirus, etc.

                      unknowghost 1 Reply Last reply
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                      • prox99 prox99

                        I've updated my GPU drivers and it's still not working. Any solutions? I've already tried all the solutions mentioned in this forum, including reinstalling the game, disabling my antivirus, etc.

                        unknowghost Offline
                        unknowghost Offline
                        unknowghost
                        Contributor
                        wrote on last edited by
                        #13

                        prox99 what your gpu?

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                        • prox99 Offline
                          prox99 Offline
                          prox99
                          wrote on last edited by
                          #14

                          NVIDIA GeForce GTX 1650

                          unknowghost 1 Reply Last reply
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                          • PingusWasHere Offline
                            PingusWasHere Offline
                            PingusWasHere
                            wrote on last edited by
                            #15

                            this error is somehow interesting cause its like some mod that try to have access to memory of you're game or pc i have no clue that why you see mem_buff error, so check if you have any cheats installed from other game, or protection core related its a kernel error i think and not the GPU Problems

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                            • PingusWasHere Offline
                              PingusWasHere Offline
                              PingusWasHere
                              wrote on last edited by
                              #16

                              Most of the time error such as 0xC0000005 are RAM Issues, can be the ram that is unstable or some cheats or whatever you installed that try to have access to you're game, this is from the documentation of Microsoft https://learn.microsoft.com/en-us/shows/inside/c0000005

                              unknowghost 1 Reply Last reply
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                              • prox99 prox99

                                NVIDIA GeForce GTX 1650

                                unknowghost Offline
                                unknowghost Offline
                                unknowghost
                                Contributor
                                wrote on last edited by
                                #17

                                prox99 can you tell me your error message and your crash as your might be different

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                                • PingusWasHere PingusWasHere

                                  Most of the time error such as 0xC0000005 are RAM Issues, can be the ram that is unstable or some cheats or whatever you installed that try to have access to you're game, this is from the documentation of Microsoft https://learn.microsoft.com/en-us/shows/inside/c0000005

                                  unknowghost Offline
                                  unknowghost Offline
                                  unknowghost
                                  Contributor
                                  wrote on last edited by
                                  #18

                                  PingusWasHere possible but this one might be having different issue and may not be ram maybe it could but without know what his error message can't really help

                                  PingusWasHere 1 Reply Last reply
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                                  • unknowghost unknowghost

                                    PingusWasHere possible but this one might be having different issue and may not be ram maybe it could but without know what his error message can't really help

                                    PingusWasHere Offline
                                    PingusWasHere Offline
                                    PingusWasHere
                                    wrote on last edited by
                                    #19

                                    unknowghost the error message he already showed the most of it which is necessary its just windows protecting the pc from a threat that try to modify the Memory by somehow no reason, or it can be graphics card but the chance is too low to be it cause you see 0xC000005 and also The mem_buff error so i suppose its only that, its a ram issue or he have a third party tool that disturb the game from the memory

                                    unknowghost 1 Reply Last reply
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                                    • PingusWasHere PingusWasHere

                                      unknowghost the error message he already showed the most of it which is necessary its just windows protecting the pc from a threat that try to modify the Memory by somehow no reason, or it can be graphics card but the chance is too low to be it cause you see 0xC000005 and also The mem_buff error so i suppose its only that, its a ram issue or he have a third party tool that disturb the game from the memory

                                      unknowghost Offline
                                      unknowghost Offline
                                      unknowghost
                                      Contributor
                                      wrote on last edited by unknowghost
                                      #20

                                      PingusWasHere https://forum.plutonium.pw/topic/44681/bo2-multiplayer-crashing
                                      he posted it here

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                                      • prox99 Offline
                                        prox99 Offline
                                        prox99
                                        wrote on last edited by
                                        #21

                                        Exception Code: 0xC0000005
                                        Exception Address: 0x12E770B3
                                        g_mem.buf 0x20b70000
                                        last com error message 'El host ha abandonado la partida.'
                                        last gsc error message ''
                                        last gsc pos 0x0 <FROZEN THREAD>

                                        this is the error message

                                        unknowghost 1 Reply Last reply
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                                        • prox99 prox99

                                          Exception Code: 0xC0000005
                                          Exception Address: 0x12E770B3
                                          g_mem.buf 0x20b70000
                                          last com error message 'El host ha abandonado la partida.'
                                          last gsc error message ''
                                          last gsc pos 0x0 <FROZEN THREAD>

                                          this is the error message

                                          unknowghost Offline
                                          unknowghost Offline
                                          unknowghost
                                          Contributor
                                          wrote on last edited by
                                          #22

                                          prox99
                                          E_OUTOFMEMORY: Ran out of memory (-2147024882)
                                          BO2 (Plutonium) literally ran out of RAM / memory allocation space and crashed.
                                          so PingusWasHere was right about it it's your ram getting used up best thing to do and keep a eye out for your ram using either game hub to see how much ram get used per game

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