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Launcher Support

Request support for the Plutonium Launcher, please wait at-least 1 day for a reply, it can get busy.

3.8k Topics 13.6k Posts
  • Cant get into the launcher.

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    @SurfingDuck_1 do you use bitdefender? If yes disable it's firewall feature.
  • como puedo solucionar esto??

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    @Dss0 ya lo solucioné, tenia un antivirus que no permitía ejecutarlo xdxd
  • Failed to download file bin/plutonium-bootstrapper-win32.exe

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    I found a fix for 2021 It was my antivirus. Just to clarify, I'm using the free version of Bitwarden but I used to use avast, and the process should be very similar. First of all, bitwarden not only blocked plutonium but also put some of the files in quarantine. Click on the gear icon at the top and then click on "quarantine." It should show 1 or 2 plutonium files. All you have to do is click on the little circle arrow icon and it will not only restore the file to where it was before, but it will also exclude it from being scanned/quarantined again. This should fix the problem Whether you're on avast or Bitwarden, it should show you the history of what they blocked. You can click on these and undo the blocking and/or exclude the files that they blocked. You need to make sure that all of the plutonium files are out of quarantine and that they're all excluded. If you need to, create an exclusion for the entire folder located in Appdata/Local/Plutonium.
  • Error cuando inicio sesión/error when login in

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    @Dss0 yes I am using bit defender, thank you. Before the update it didn´t happened.
  • my launcher doesn't load the clients

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    I MANAGED TO FIND A FIX! i just disabled my av and it worked. not sure why it didnt work when i excluded the file but ill just have to disable the av when i play
  • Help with login in plutonium launcher

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    @Lopezcacstro_ you didn't type in your username correctly, it's Lopezcacstro_ not Lopezcastro_.
  • The launcher does not open my games.. HELP

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    @JELEXxD most likely your antivirus software blocking it: https://plutonium.pw/docs/antivirus/
  • not work

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    @HannesC said in Failed to download file bin/Webcore.dll: Doesn't exactly throw a definitive error so dunno what's causing it. What antivirus do you use? Try adding %localappdata%/Plutonium to your AV's exclusions (here's an example https://streamable.com/5giauo) and run the launcher again. If this doesn't work - delete %localappdata%/Plutonium and run plutonium.exe again. First, answer this
  • An Issue Occurred When Logging

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    @Dss0 wtf nice one mate thx
  • Plutonium-bootstrapper-win32.exe

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    I asked for game settings of the launcher as well. Btw you should select C:/Games/pluto_t6_full_game as the directory and you should be good to go. I'm guessing you just did C:/Games - which is wrong.
  • What do I do

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    @Yabadaddy delete the launcher and re-download it from here: https://cdn.plutonium.pw/updater/plutonium.exe if it still doesn't work try changing your dns servers: https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10
  • Can't update bin/plutonium-bootstrapper-win32.exe

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    Hope it helps! If it don't help tell me and I'll try some more fixes
  • Can't login

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    @DoudiDax did it work tho?
  • Where should i put vcruntime140

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    @russiaoman said in Where should i put vcruntime140: VCRUNTIME140.dll means vs redist 2015-2019 is missing. Install this https://aka.ms/vs/16/release/vc_redist.x86.exe and delete whatever you downloaded.
  • any solucion ?

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    @obey-blank most likely caused by your antivirus: https://plutonium.pw/docs/antivirus/#how-do-i-fix-this-other-antivirus
  • not logging ing

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    @Dss0 password ok. logging in into forum is ok. bt not on launcher
  • não consigo jogar, aparece essa mensagem

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    @NANADAIMEH i only speak english sorry.
  • Launcher error

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    @SankooH try changing your dns servers https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10 do you use any 3rd party antivirus/firewall software?
  • hola no me deja iniciar el juego da este error

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    Delete steam_api.dll manually from your game folder or run plutonium.exe as admin. @SargentoManteca Please don't reply to a topic if you don't have anything valuable to add.
  • I can not log in

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    Make sure you don't have any 3rd party firewalls blocking Pluto. Also try running the launcher as admin and excluding %localappdata%/Plutonium in your AV https://plutonium.pw/docs/antivirus/